MAJOR FEATURES

Members and Contact Tracking

• A simple, efficient MS Windows interface
• Unlimited member addresses and identifications
• Unlimited contact numbers, including email
• Unlimited membership categories
• Unlimited credit cards - active expiry alerts, details captured as a method of payment
• Tracks past memberships for members
• Memberships that can be re-used at any store in the chain
  Avoiding double-entering members at multiple stores
• Allows parental restriction of children's rentals
• Has full contact database, including suppliers
• Keeps full chasings and active debt collection history, and allows planning and scheduling of debt collection activity
• Keeps history of hires and sales and can be reported in both financial and graph form

• Integrated with collectyourdebt.com.au, eCollect.com.au, Entertainment Recoveries and Video Defaulters debt recovery systems

Merchandise/Catalog Management

• Unlimited merchandise types
• Records movie awards, artists and other title information
• Update catalog details via Video Source Select subscription
• Enforces sell-off rules
• Individual hire items kept as Volumes

Stock Control

• Full stock control, and rental and retail stocktake system
• Rental and sales stock entered and viewed in same screen
• FIFO stock costing module for accuracy of stock costs
• Purchase history & costs involved kept on file
   

Transactions/POS

• Rentals and sales made easy within a simple integrated transaction
• Deferred or part payments handled for both stock, and rental and extended fees. Full details kept in "open item accounting" style, so that payments can be allocated to the exact item being paid off.
• Handles multiple payments for the same transaction (eg, part cash, part credit)
• View all late fees paid in the last XX months
• Seamlessly integrates loyalty point redemption into transactions, allowing a member to use points against a transaction, a specific redemption item (say, a free hire item) or extended fees
• Sophisticated security system tracks shifts, safe drops and operator activity, and produces audit trails
• Supports till pay-ins and pay-outs
• Full reservation system, easily accessed from transaction screen or product enquiries
• The ability to suspend transactions. Members can interrupt the transaction at the counter, return to the store for more items, and then resume the transaction

Marketing

• Includes full loyalty plan module, which can be set up with different points schemes for each member type and product type. Overdues can be "paid" with points at a higher points/$ ratio
• Chain-wide loyalty schemes, to make customers loyal to the chain rather than to the store
• Automatically calculates loyalty points earned and loyalty point expiry
• Supports promotions, vouchers and special deals
• Automatically qualifies customers for promotions
• Built-in i-txt SMS personalised direct marketing capability, see more

Member Restrictions

ROCKET will allow a member to restrict the hire/sale of products, ratings and categories at the time of a transaction. This is useful when a parent allows their children to hire/purchase using their membership card, but wishes to restrict/prevent them from hiring games, R rated movies etc.

Overdue collection - it's paperless!

User-defined criteria are selected for the basis of the report. The report lists directly to screen; the operator selects which customers to contact and then records comments directly into the system. At all times the software is aware of tapes being returned, and it updates the list automatically. You are also notified which members have not yet been contacted.

The system will allow the operator to extend the rental of tapes while on the phone with a customer, and will also e-mail the customer details of their late movies if you can't contact them personally (assuming they have an e-mail address).

 

 

ROCKET Multi-Store version - optional version

OWNERS and managers of multiple DVD/Video/Games rental and retail stores can now benefit from easier and time-saving  management oversight, plus give greater convenience to their customers, with ROCKET’s new Multi-Store version.

Multi-Store allows two or more stores to be seamlessly linked on an ADSL wide area network. Owners with a new store close to their original ROCKET site can open with all members already joined, as well as having a ready-made product catalogue.

ROCKET Multi-Store keeps all information in the one database, so an owner or manager can enquire in real time on all aspects of stock and transactions across all stores on the network.

Members can join at any of the linked stores, and (if desired) return items and pay late fees at any of them. Member history and debts details are available at all linked sites, while hire items and stock “belong” to a particular store.

You can even use ROCKET’s Chasings module to call for overdue items from all stores, at the one time!

Stock availability is shown for each store separately, and you can enquire on what the “other stores” have available in retail or rental items. Stock transfers are a breeze, and stock can be receipted at once for all stores.

ROCKET Multi-Store allows an owner to report on all aspects of the business on both a store-by-store basis and across all stores. This is invaluable when reporting on stock on hand and what needs to be re-ordered, or what needs to be marked down.

ROCKET Multi-Store operates in conjunction with the base ROCKET program.

To download a brochure about the ROCKET Multi-Store version in PDF format, click here.

 

 

ROCKET architecture

In designing the architecture of ROCKET, great care has been taken to ensure that the software is easily capable of expansion and of handling specific requirements of individual users.

For this reason, Microsoft SQL Server was chosen as the database engine, to take advantage of its robustness and flexibility in WAN and LAN environments.

Using the same client software/version of ROCKET, the program can be installed to run against either:

1. MSDE on a single machine or small local network
2. SQL Server 2000 or above for a larger local network
3. SQL Server 2000 or above remotely via TCPIP

It can be re-configured at any time.

ROCKET has been designed specifically to handle the integration of databases from multiple sites/stores. Each store has its own unique store identifier to enable the database to be merged on a central server.

This enables you to have multiple stores all running against a single product master list and member list, while maintaining separate stock, transaction and reporting information for individual stores.

Servers could be situated in each region, with the data replicated at desired intervals back to a central SQL server at head office. The head office could maintain the product master file, maintain the area/region-wide marketing and promotional campaigns, as well as running all security check and reports.

Security passwords and operator setup could be handled at the regional level, and the regional server would also carry out full tracking of operators' usage and activities.

Each region would need one server (maybe two), with each store set up to run against that server; only this regional server would need to have SQL installed, while each individual site would need only MSDE or above (and a copy of ROCKET).

Having the database on the regional server prevents local security breaches, as the database cannot be opened manually at a local level.

It means that the software can be tailored for each area's specific requirements, allowing only certain queries inside ROCKET to be run locally.

OTHER WAN CONNECTIONS

The data could be kept locally at each store, with required information extracted back to the regional or world wide head office on a regular basis. The data could also be automatically "pushed" back from any client store to a central database.